Project Manager Natural Language Understanding projects (PM1220)

We are looking for a Project Manager with a passion for delivering exceptional Natural Language Understanding projects on time, on budget and on quality. Experience in Customer Service domain, agile methodology and project management practices is a plus.

The position requires individuals who enjoy taking challenges, prioritize and meet deadlines, have a collaborative work ethic and teamwork spirit, work closely with our speech scientists, developers, and engineers located in our Athens office.

LOCATION

Remotely

TYPE

Full-time

LEVEL

Mid/Senior

STATUS

Open for Application

LANGUAGE

English

You have:

  • A degree in Computer Science or Software Development or Mathematics
  • Minimum 3 years on hands on experience in project management in IT/Telecom organizations
  • Attention to detail including precise and effective customer communications
  • Ability to manage multiple & competing priorities simultaneously
  • Ability to coordinate cross-functional work teams towards complex task completion
  • Experience in business requirements analysis, technical documentation and drafting test plans and test cases
  • Working experience in Agile methodologies and frameworks
  • Proven track of record taking ownership and successfully delivering results in a fast-paced, dynamic environment

You might also have:

  • PMP, PRINCE2 or SCRUM MASTER Certification
  • JIRA/ Confluence experience
  • Knowledge of Project management practices
  • Experience in software development life cycle
    • Experience in one or more of the following technology sectors: IVR/CTI, ASR or similar
  • Familiarity with network protocols relevant to speech processing (such as MRCP, RTP/DTMF, SIP, SDP, HTTP, WebSocket, SSML, SRGS, SISR, and VXML)
  • Domain knowledge in Customer Service/Contact Centers

You are:

  • Proficient in English language, both verbal and written. Knowledge of other languages will be an advantage
  • Highly independent and capable of fulfilling multiple tasks concurrently
  • Able to motivate customers and colleagues to deliver solutions performing at the highest levels
  • Able to build professional/trusting client relationships
  • Highly knowledgeable and efficient in standards and documentation
  • Passionate, enthusiastic with desire to meet objectives and company targets
  • Self-motivated, proactive with demonstrated creative and critical thinking capabilities
  • Able to work under pressure
  • Passionate about project and process management
  • Taking initiatives and work autonomously with a strong sense of responsibility
  • Acting as a primary channel of communication for the client

You will be:

  • Responsible for Managing and delivering Speech, Chat and Web applications projects
  • Responsible for project status tracking, progress and status reporting
  • Able to collaborate with the project management team in order to improve or develop project management processes according to organization‘s needs.
  • Responsible to collaborate with development, QA and Speech scientist’s teams in order to implement features according to customer’s business requirements.
  • Coordinating sprints, retrospective meetings and daily stand-ups
  • Coaching team members in Agile frameworks
  • Working with product owners to handle backlogs and new requests
  • Responsible to monitor and improve the product’s KPIs and performance metrics
  • Responsible to lead and motivate cross-functional teams through projects lifecycle
  • Responsible to organize meetings and other organizational tasks
  • Reviewing requirements, specifications, and technical documents to provide timely and meaningful feedback.
  • Communicating with customers (handling complaints, evaluating requests, arranging meetings)
  • Managing relationships and coordinating work between different teams at different locations
  • Contributing to our Product Development after proposing new features, methodologies, and technologies.
  • Staying up-to-date with new technologies
  • Traveling on a “as needed” basis to client sites

Available positions

If you want to join a team of global leaders in their field, send your CV to [email protected], referencing the position code. All applications will be treated in strict confidentiality. Only suitable candidates will be contacted.

We will contact you to plan your demo...

Contact us for more info and case studies