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Project Manager Natural Language Understanding projects (PM1220)

We are looking for a Project Manager with a passion for delivering exceptional Natural Language Understanding projects on time, on budget and on quality. Experience in Customer Service domain, agile methodology and project management practices is a plus.

The position requires individuals who enjoy taking challenges, prioritize and meet deadlines, have a collaborative work ethic and teamwork spirit, work closely with our speech scientists, developers, and engineers located in our Athens office.

LOCATION

Remotely

TYPE

Full-time

LEVEL

Mid/Senior

STATUS

Open for Application

LANGUAGE

English

You have:

  • A degree in Computer Science or Software Development or Mathematics
  • Minimum 3 years on hands on experience in project management in IT/Telecom organizations
  • Attention to detail including precise and effective customer communications
  • Ability to manage multiple & competing priorities simultaneously
  • Ability to coordinate cross-functional work teams towards complex task completion
  • Experience in business requirements analysis, technical documentation and drafting test plans and test cases
  • Working experience in Agile methodologies and frameworks
  • Proven track of record taking ownership and successfully delivering results in a fast-paced, dynamic environment

You might also have:

  • PMP, PRINCE2 or SCRUM MASTER Certification
  • JIRA/ Confluence experience
  • Knowledge of Project management practices
  • Experience in software development life cycle
    • Experience in one or more of the following technology sectors: IVR/CTI, ASR or similar
  • Familiarity with network protocols relevant to speech processing (such as MRCP, RTP/DTMF, SIP, SDP, HTTP, WebSocket, SSML, SRGS, SISR, and VXML)
  • Domain knowledge in Customer Service/Contact Centers

You are:

  • Proficient in English language, both verbal and written. Knowledge of other languages will be an advantage
  • Highly independent and capable of fulfilling multiple tasks concurrently
  • Able to motivate customers and colleagues to deliver solutions performing at the highest levels
  • Able to build professional/trusting client relationships
  • Highly knowledgeable and efficient in standards and documentation
  • Passionate, enthusiastic with desire to meet objectives and company targets
  • Self-motivated, proactive with demonstrated creative and critical thinking capabilities
  • Able to work under pressure
  • Passionate about project and process management
  • Taking initiatives and work autonomously with a strong sense of responsibility
  • Acting as a primary channel of communication for the client

You will be:

  • Responsible for Managing and delivering Speech, Chat and Web applications projects
  • Responsible for project status tracking, progress and status reporting
  • Able to collaborate with the project management team in order to improve or develop project management processes according to organization‘s needs.
  • Responsible to collaborate with development, QA and Speech scientist’s teams in order to implement features according to customer’s business requirements.
  • Coordinating sprints, retrospective meetings and daily stand-ups
  • Coaching team members in Agile frameworks
  • Working with product owners to handle backlogs and new requests
  • Responsible to monitor and improve the product’s KPIs and performance metrics
  • Responsible to lead and motivate cross-functional teams through projects lifecycle
  • Responsible to organize meetings and other organizational tasks
  • Reviewing requirements, specifications, and technical documents to provide timely and meaningful feedback.
  • Communicating with customers (handling complaints, evaluating requests, arranging meetings)
  • Managing relationships and coordinating work between different teams at different locations
  • Contributing to our Product Development after proposing new features, methodologies, and technologies.
  • Staying up-to-date with new technologies
  • Traveling on a “as needed” basis to client sites
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Available positions

If you want to join a team of global leaders in their field, send your CV to [email protected], referencing the position code. All applications will be treated in strict confidentiality. Only suitable candidates will be contacted.

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