01
It won't answer what it can't source.
No retrieved evidence, no answer — the agent declines or redirects rather than inventing. A wrong answer to a prospect costs more than a missing one.
02
It won't blur internal and public.
What a rep can see and what a website visitor can see are governed by separate auth and separate quotas. The same brain, different doors.
03
It won't hide its work. Trust by design.
Every answer carries its citations and a full trace. If you can't see why the agent said something, you can't trust it at scale — and trust at scale is the entire job.