the AI Hub

Thanks to the recent advancements of Gen AI human-bot interactions have finally switched from bot-driven to fully user-driven ones. Conversation Designers no longer need to put that much of effort to think multiple steps ahead, predict users’ needs and provide paths to follow. The conversation can now flow smoothly from one topic to another, the sentiment is there, the overall coherence and linguistic correctness are no longer an issue. Still, this unprecedented freedom creates other significant challenges that Conversation Designers currently have to face. These are: ensuring cohesion, relevance and reliability of the interactions.